Packages are generally dispatched within 36hrs after receipt of payment and are shipped with tracking and drop-off without signature.
If you prefer delivery by other carriers, an additional cost maybe applied, so please contact us before placing your order. Whichever shipment choice you make, we will provide you with a link to track your package online.
Free Standard Delivery
We offer free Australia wide shipping on all orders over $150 placed on our website. Shipping cost for orders under $150 are automatically calculated on checkout. Orders are generally delivered with 1-7 business days. Do you need your items faster? For a fee you can opt for Express Shipping on checkout.
International Shipping Fees
Shipping fees may include handling and packing fees in addition to the postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
If you receive an item from us in the post and its packaging is or appears to be damaged, please contact us within 3 business days of receipt to let us know so we can
a) work out whether the items inside are damaged and
b) replace or credit as needed.
Unfortunately, we will need to get the item back first prior to shipping a replacement or issuing a credit. This is a requirement of our insurance policy.
If we have shipped an item to you using a courier, instead of Australia Post, and you notice the item is damaged when the courier arrives – do not sign for or accept the shipment. Please reject the delivery and the item will be returned to us automatically at no additional cost to you. Once we receive it back we can ship a replacement or issue a credit depending on stock levels.